01 May 2017

We’re raising the bar with Premium Service- Let’s make it personal

In today’s busy world, genuinely personal service is the most premium experience we can offer to our visitors.

We’re raising the bar with Premium Service- Let’s make it personal

In today’s busy world, genuinely personal service is the most premium experience we can offer to our visitors.

So what is Premium service? Premium doesn’t necessarily mean expensive; it means something special, something of a higher quality.  So what feels premium for one person may feel normal for another.  But in today’s crowded, busy world, one thing has become rare and more precious for everyone - and that’s genuine, personal service.  Whoever you are, whatever life you live, genuine personal service is a special, premium experience.

Here at AMP Capital, we are confident we can create a personal, premium experience for our visitors in our centres.  We understand our local communities and we have the instincts of premium hosts - seizing every opportunity to make a connection and offer proactive, informed and personalised service.

An example from one of our centres is Karin from our Ocean Keys Customer Service team, winner of our 2016 Inspiring Moments national award:

  • Personalised: Karin asked questions to find out that the lady was visiting Perth for a funeral, and hadn't organised anywhere to stay for the night. Then she took a unique approach to create a truly remarkable experience during a difficult time.
  • Proactive: She offered help in finding accommodation, before the lady had to ask. Her actions showed that she truly cared.
  • Informed: She used her knowledge of the local area to create a list of suitable hotels, with phone numbers and details.

To deliver premium service in our centres, we just need to focus on those three elements: proactive, informed and personalised.  Watch our short video from AMP Capital Shopping Centres Managing Director, Mark Kirkland, explaining why Premium Service is so important to our business.